At Li Grand Hotel, we believe every guest matters. Your happiness, peace of mind, and satisfaction are the heart of everything we do. If something doesn’t go as expected during your stay, we’re here to make it right — quickly, respectfully, and with genuine care.
How You Can Reach Us
We’ve made it easy for you to share your feedback or complaints:
Call or WhatsApp Us Anytime
- +92 312 5576651
- +92 342 0002025
- +92 333 5139849
Email Us
info@ligrandhotel.com
Talk to Our Team On-Site
Please feel free to speak directly to the Front Desk or any Duty Manager during your stay.
What Happens After You Report
- We Acknowledge Quickly
Once we receive your complaint, we’ll acknowledge it within 24 hours and start looking into it immediately. - We Investigate with Care
Whether it’s a room issue, service gap, or something else — we’ll listen, review, and understand every detail to find the root cause. - We Resolve Promptly
We aim to resolve all concerns within 48 hours, and sooner wherever possible. From fixing issues to offering fair solutions or gestures of goodwill, we promise a sincere response. - We Keep You Informed
You’ll be kept updated throughout the process — no silence, no confusion. - We Follow Up
After we resolve the issue, we’ll check back with you to ensure you’re satisfied and hear your thoughts.
We Learn from Every Complaint
Every issue you raise helps us grow. We document all complaints and use them to train our staff, improve our services, and prevent similar issues in the future.
Your Feedback Shapes Us
Even if you don’t have a complaint, your feedback — big or small — is precious. Whether it’s a kind word about our staff or a suggestion for better service, we’d love to hear it.
We often send post-stay messages or WhatsApp follow-ups for your thoughts. You’re also welcome to share your experience on Google or social media.
Your Privacy Matters
Anything you share with us stays safe and confidential. We handle all complaints and feedback professionally and with full respect for your privacy.
Thank you for choosing Li Grand Hotel.
We’re honored to be part of your journey to Naran, and we’re always here to serve you better.